At Sounddeckstore, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

  • We accept returns within 30 days of the delivery date.
  • Items must be returned in unused, unworn, and original condition, with all original packaging included.
  • No restocking fees are charged.
  • There are no final sale items — all products are eligible for return within the return window.

Free Return Shipping

  • We offer free return shipping on all eligible returns.
  • A prepaid return shipping label will be provided once your return request is approved.

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed automatically to your original method of payment.
  • Refund processing times may vary depending on your payment provider, but typically take 5–10 business days.

Exchanges

  • If you received a defective, damaged, or incorrect item, please contact us immediately so we can arrange a replacement or refund at no additional cost.

How to Start a Return

To initiate a return, please contact us with your order number:

Shipping Information

  • Handling time: 1–3 business days
  • Delivery time: 3–5 business days

Contact Information

Sounddeckstore
2551 N Clark St,
Chicago, IL 60614,
United States
📞 Phone: +1 208 202 9285
📧 Email: sounddeckstore.shop@gmail.com